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Shipping policy

 Shipping Policy – Petlove

📦 Order Processing

  • All orders are processed within 2–5 business days.

  • Once your order is shipped, you will receive a confirmation email with tracking details.

👉 Track your order anytime here: Order Tracker

🌍 Shipping Times

Mozambique Orders:

  • Standard AliExpress Shipping: 7–35 business days

  • Expedited Courier (DHL/UPS if available): 7–20 business days

International Orders:

  • Standard AliExpress Shipping: 15–45 business days

  • Expedited Courier (DHL/UPS/FedEx): 7–15 business days

⚠️ Please note: Delivery times may vary depending on customs clearance, holiday seasons, or unforeseen shipping delays.

💰 Shipping Costs

  • Standard shipping is usually free or low-cost (depending on supplier).

  • Expedited shipping costs vary by product and destination. Final shipping fees will be shown at checkout.

🚚 Tracking Your Order

We provide full order tracking through our partner app.
👉 Track here: Order Tracker

❗ Important Notes

  • We are not responsible for delays caused by customs, incorrect addresses, or courier issues.

  • If your order has not arrived within 7-30 business days (Mozambique) or 45 business days (International), please contact us at storepet389@gmail.com.

  • Damaged or missing items must be reported within 7 days of delivery.

📞 Support

For any questions or concerns, please contact:

We are here to help and ensure your pets get their favorite accessories on time.